Field IT services in Turkey
On-site IT support,
your engineers on the ground
Smart hands and remote hands, data center and server services, dispatch field engineers and dedicated onsite engineers for global IT service providers, OEMs and international companies operating in Turkey. One contract, one English-speaking point of contact, nationwide reach.
Services
What we do on your behalf
We work to your instructions and under your brand when you need it. You get one point of contact, a confirmed arrival time and a closure report for every job.
Smart hands & remote hands
Hands and eyes for your NOC in Turkish data centers and colocation sites: power cycling, part and hardware swaps, cabling and patching to your plan, fiber and copper testing, serial-number audits and photo verification.
Data center & server services
Rack and stack, server and storage installation, firmware and hardware maintenance, data center moves and migrations, decommissioning and secure de-installs.
Dispatch field engineers
Break-fix, IMAC and deskside visits for your tickets: laptops, desktops, printers, network devices, servers and POS. Scheduled, next-business-day or priority visits.
Dedicated onsite engineers
Full-time or part-time engineers placed at your end customer's site for long-term support or a project, with backup cover for leave and sickness.
Rollouts, IMAC & office moves
Office setups and relocations, technology refreshes, staging and de-installs, run to a project plan with daily progress reports.
Structured cabling
Copper and fiber cabling, patch panels, racks and cable management, testing and labelling, with as-built documentation.
Network & Wi-Fi installation
Switches, routers, firewalls and access points installed and configured to your templates, with Wi-Fi coverage checks.
Site surveys & audits
Pre-installation site surveys, Wi-Fi surveys, network and asset audits, inventories with photos and serial numbers.
Remote support
An extension of your service desk in Turkey: local language, local time zone, ticket-based escalation and on-site follow-up when needed.
How we work
One contact, clear reporting
Send us a ticket by email or assign it in your own portal (ServiceNow, Jira, Freshservice or similar). We confirm the engineer and the arrival time, do the work to your instructions and close the ticket with a report you can pass straight to your customer.
- One English-speaking point of contact
- Closure report with photos, serial numbers and sign-off
- White-label work under your brand on request
- NDA and your security and site rules respected
- 01
Ticket
Email or your service portal, with scope, site and contact.
- 02
Confirmation
Engineer, arrival time and any parts or access needs confirmed.
- 03
On site
Work done to your instructions; we call your NOC from site if needed.
- 04
Closure
Report with photos, serials and signatures, then invoicing.
Coverage & service levels
Istanbul based, nationwide reach
Our base is in Beyoğlu, Istanbul. We dispatch engineers to all 81 provinces, including Ankara, Izmir, Bursa, Antalya, Kocaeli/Gebze, Konya, Adana and Gaziantep.
Service levels are agreed per contract: scheduled visits, next-business-day and priority response. Standard hours are Monday to Friday, 09:00–18:00 Turkey time (UTC+3). Out-of-hours and weekend work is available on request.
Commercial models
- Per visit, with a fixed number of hours included
- Hourly smart hands, on demand or in prepaid hour blocks
- Monthly fee for dedicated onsite engineers
- Fixed price for rollouts and projects
Rate card on request. We invoice in USD, EUR or TRY from our Turkish company; a US entity is available for contracts that require one.
Partners
Your local delivery partner in Turkey
We work with global IT service providers, MSPs, OEMs and system integrators that need reliable hands in Turkey without setting up a local team.
Global IT service providers & MSPs
Subcontract field work in Turkey to one partner. We plug into your ticketing, your processes and your SLAs.
International companies in Turkey
Your headquarters IT stays in control. We are their hands and eyes in your Turkish offices, warehouses and branches.
Compliance
Registered Turkish company. Engineers employed under Turkish social security (SGK). KVKK and GDPR aware. NDAs signed before onboarding.
Certified engineers: Microsoft (Microsoft 365, Azure, Windows Server), Cisco (CCNA, CCNP), CompTIA (A+, Network+, Server+, Security+), Fortinet NSE, Aruba / HPE, Juniper JNCIA, VMware VCP, Linux LPIC and ITIL 4, assigned to match each job's requirements.